Skip to main content
If you have a question or hit an issue with the SaucerSwap contracts or web app, work through these channels in order.
1

Check the troubleshooting guide

Most failed transactions are one of a handful of known errors — missing token associations, insufficient HBAR, or slippage. The troubleshooting page is keyed by error name.
2

Open a Discord support ticket

Open a support ticket in the official Discord server. Tickets are the fastest support path and keep your details out of public channels.
3

Email support

Alternatively, contact [email protected]. Include your account ID, the transaction ID if you have one, and what you expected to happen.
The SaucerSwap Labs team will never DM you first, and will never ask for your seed phrase, private key, or funds. Always confirm you are interacting with the official accounts listed on the socials page.

​
Next steps

Troubleshooting

Fix common errors like failed swaps and missing token associations yourself.

FAQ

Browse answers to the most common questions about the protocol and app.

Socials

Verify the official SaucerSwap channels before trusting any account.